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Residents and relatives survey

Read what people think about Swarthmore…

26 Mar 2015
Swarthmore is run by people who put care, and the quality of care fist. They have been unfailingly kind and considerate in caring for my elderly parents. They are also warm and compassionate towards family members, many of whom, like me have found arranging suitable care a stressful and demanding business. I have no hesitation in recommending Swarthmore.

Overall Standard: Excellent Facilities: Good Care / Support: Excellent
Cleanliness: Excellent Treated with Dignity: Excellent Food & Drink: Excellent
Staff: Excellent Activities: Good Management: Excellent
Safety / Security: Good Rooms: Good Value for Money: Good


Submitted by:
Jerry G (Son of Resident/Service User)
Sumission Method: Postal Card

05 Nov 2014
Great quality care in beautiful surroundings. The staff went to considerable effort to make sure my Mum had the room she would be most comfortable in. The general standard of care was very high and the staff approachable and caring, they also allowed for my Mum to be as independent as she wanted to be. The food was of high quality and plenty of choice too. My Mum was a full time resident at Swarthmore but for now is living with me. I will most certainly continue to use Swarthmore for respite care in the future. To be honest, I would quite like to book in myself for a couple of weeks!

Overall Standard: Excellent Facilities: Good Care / Support: Excellent
Cleanliness: Excellent Treated with Dignity: Excellent Food & Drink: Excellent
Staff: Excellent Activities: Good Management: Excellent
Safety / Security: Good Rooms: Good Value for Money: Excellent


How likely would you be to recommend Swarthmore?
Extremely likely
Submitted by: Linda W (Daughter of Resident/Service User) Review relates to October 2014.
Sumission Method: Website Submission

24 Jul 2014
My mum has lived at Swarthmore for nearly three years. I looked at a number of homes which didn’t feel right before I found Swarthmore and immediately felt it was the right place for her. Mum can be a solitary creature and the house allows her to be that way without ignoring her needs and she is treated with respect and kindness at all times. She is not a Quaker, not even religious, but this has never been an issue. I can’t recommend Swarthmore enough.

Overall Standard: Excellent Facilities: Good Care / Support: Excellent
Cleanliness: Excellent Treated with Dignity: Excellent Food & Drink: Good
Staff: Excellent Activities: Excellent Management: Excellent
Safety / Security: Excellent Rooms: Excellent Value for Money: Excellent


Submitted by:
Alan M (Son of Resident/Service User)
Sumission Method: Website Submission

12 Jun 2014
A loving caring community where each resident receives personal care according to their needs. The alarm system is answered immediately and appropriate action is taken. Varied menu is adapted to dietary requirements. A very good place to be.

Overall Standard: Excellent Facilities: Excellent Care / Support: Excellent
Cleanliness: Excellent Treated with Dignity: Excellent Food & Drink: Excellent
Staff: Excellent Activities: Good Management: Good
Safety / Security: Excellent Rooms: Good Value for Money: Excellent


Submitted by:
Marjorie S (Resident / Service User)
Sumission Method: Postal Card

10 Jun 2014
Staff were very caring, understanding and extremely patient. Beautiful gardens and homely atmosphere.

Overall Standard: Excellent Facilities: Excellent Care / Support: Excellent
Cleanliness: Excellent Treated with Dignity: Excellent Food & Drink: Excellent
Staff: Excellent Activities: Excellent Management: Excellent
Safety / Security: Excellent Rooms: Excellent Value for Money: Excellent


Submitted by:
Simon B (Son of Resident/Service User)
Sumission Method: Postal Card

09 Jun 2014
My father has recently started living at Swarthmore, and I am incredibly happy with how quickly he has settled in and made friends. The staff are all amazing, and the level of care is exemplary. The staff are incredibly caring, and treat each resident as an important individual at all times. The food is excellent, the rooms spacious and well furnished, and the entire home is kept very clean.

Overall Standard: Excellent Facilities: Good Care / Support: Excellent
Cleanliness: Excellent Treated with Dignity: Excellent Food & Drink: Excellent
Staff: Excellent Activities: Excellent Management: Excellent
Safety / Security: Excellent Rooms: Excellent Value for Money: Excellent


Submitted by:
Debbie L (Daughter of Resident/Service User)
Sumission Method: Website Submission

17 Mar 2014
Obviously, it was a difficult time when we were considering whether my Mother would be better off in a care home. When we visited Swarthmore, after having viewed several other homes, I was struck by the friendliness of the care staff and their genuinely caring attitude. My Mum, reluctantly at first, moved in and within weeks, the changes in her were evident. She has thrived in the active, caring and homely environment of Swarthmore. Having visited her regularly, I have become even more aware of how caring and kind all the staff are. My Mum has really grown in confidence and enjoys the activities that take place so regularly. I am so pleased and relieved that we have found such a lovely home.

Overall Standard: Excellent Facilities: Good Care / Support: Excellent
Cleanliness: Excellent Treated with Dignity: Excellent Food & Drink: Excellent
Staff: Excellent Activities: Excellent Management: Excellent
Safety / Security: Good Rooms: Excellent Value for Money: Excellent


Submitted by:
N S (Son of Resident/Service User)
Sumission Method: Website Submission